Frequently Asked Questions
Everything you need to know about your commercial and residential lighting orders.
How long will it take for my order to ship?
Most in-stock items ship within 24 to 48 hours. Lead times for custom orders or out-of-stock items vary by manufacturer, but our team will provide a specific tracking number as soon as your order leaves the warehouse.
Do you offer bulk discounts for large projects?
Yes, we specialize in high-volume orders for contractors and commercial facilities. Please contact our sales team for a custom quote on large-scale lighting projects.
What is your return policy for lighting fixtures?
We accept returns on most standard fixtures within 30 days of purchase, provided they are in their original packaging and have not been installed. Please note that custom-made products and certain clearance items are non-returnable.
Are your LED products compatible with existing dimming systems?
Compatibility depends on the specific driver and dimmer type (such as 0-10V or TRIAC). We recommend checking the product specifications or consulting with our technical support team to ensure flicker-free performance.
Do you provide lighting layout design services?
Absolutely. We offer professional photometrical layouts to help you determine the exact number of fixtures needed to achieve optimal foot-candle levels for your specific space.
What happens if my order arrives damaged?
Please inspect your shipment immediately upon arrival. If any items are damaged during transit, notify us within 3 business days so we can file a claim with the carrier and send out replacements promptly.